Refund & Return Policy
At Celeste D'or Curve, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help — under the following conditions.
Return Eligibility
In addition to your legal right to cancel, we offer a 30-day return policy from the date of delivery.
To qualify, items must be unused, in their original packaging, with all original tags attached, and in a condition suitable for resale.
A valid proof of purchase (e.g., receipt or order number) is required.
Returned items must be shipped back within 14 days of your return request.
Perfect Fit Guarantee Requirements
Find your perfect fit. Free size exchange, no return needed. We’ll send a new one at no extra cost.*
If the size isn’t quite right, you may be eligible for a free size exchange under our Perfect Fit Guarantee.
To qualify for the Perfect Fit Guarantee:
You must apply within 14 days of receiving your order.
All original tags must remain attached.
The bra must not be worn, except for trying it on for fit.
The item must be in unused condition, free from perfume, deodorant marks, makeup stains, or any signs of wear.
A valid proof of purchase (e.g., receipt or order number) is required.
If these conditions are met, we will send you a new size at no extra cost. Return of the original item is not required unless otherwise instructed.
This Perfect Fit Guarantee is offered in addition to your legal rights.
Celeste D'or Curve reserves the right to decline the Perfect Fit Guarantee if the item does not meet the eligibility criteria.
Your Right to Cancel (UK Customers)
If you are shopping from the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must inform us within 14 days of delivery. After notifying us, you have a further 14 days to return the item.
You are responsible for return shipping costs.
Refunds will be processed within 14 days of receiving the returned goods or proof that they have been sent back.
Non-Returnable Items
For hygiene reasons, some items may not be eligible for return if they have been used or handled in a way that makes them unsuitable for resale.
This may include intimate items such as panties or swimwear.
Who Pays for Return Shipping?
We do not offer free returns and a return fee applies.
If the return is due to the consumer’s reasons (for example, changed mind, ordered the wrong item, wrong size), the return fee will be deducted from your refund.
If the return is due to our error (for example, incorrect item, damaged or defective product), we will cover the return cost and offer a replacement or refund as required.
Faulty or Defective Items
If your item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund under UK consumer law.
If a fault is confirmed within 30 days of delivery, you may be entitled to a full refund.
Please contact us as soon as possible if you believe your item is faulty.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved, a refund will be issued to your original payment method within 7–14 business days.
Where you cancel under your legal right within 14 days, standard delivery costs will be refunded as explained above.
How to Return an Item
Step 1: Contact Us
Reach out via our Return Form with your order number, the item(s) you'd like to return, a brief explanation, and photos of each side of the item(s). We’ll respond within 1–2 business days with return instructions.
Step 2: Package and Ship
Securely package your item(s) and send them back according to the instructions provided.
Step 3: Refund Processing
Once we receive and inspect your return, you will receive an email confirmation. Refunds are processed to your original payment method within 7–14 business days.
Nothing in this policy affects your legal rights under UK consumer law.
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Need Help? We’re happy to assist anytime. Email us or use our contact form for support with returns, sizing, or anything else.
contact@celeste-dor.com
